Privacy Policy

Air Cancellation Policy (aircancellationpolicy.com) is an independent travel information website. We are not affiliated with, sponsored by, or endorsed by any airline or booking platform. This Privacy Policy applies to all information collected through our website.

By using our website, you agree to the collection and use of information in accordance with this policy. We respect your privacy and are committed to being transparent about how your data is handled.

We collect two types of information: information you provide to us voluntarily, and information collected automatically when you visit our site.

Information you provide:

• Contact form submissions — your name and email address when you reach out to us.
• Comments or feedback — any content you voluntarily submit on the website.
• Newsletter sign-ups — your email address if you opt in to receive updates.

Information collected automatically:

• Log data — IP address, browser type, pages visited, time and date of visit, and referring URLs.
• Device data — device type, operating system, and screen resolution.
• Usage data — how you interact with our content, which articles you read, and how long you stay on each page.

We use the information we collect for the following purposes:

• To operate and improve our website and its content.
• To respond to your enquiries and support requests.
• To send newsletters or updates, only if you have opted in.
• To analyse traffic patterns and understand how visitors use our site.
• To detect and prevent technical issues or abuse.
• To comply with legal obligations.

We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects on you.

Our website uses cookies — small text files stored on your device — to enhance your browsing experience and gather analytical data. We use the following types of cookies:

• Essential cookies — required for the website to function (e.g. your theme preference — light or dark mode).
• Analytics cookies — used via tools such as Google Analytics to understand visitor behaviour anonymously.
• Preference cookies — remember your settings across visits.

We do not use advertising cookies or tracking cookies for retargeting purposes.

We may use third-party services to help operate our website and analyse usage. These include:

• Google Analytics — to understand how visitors use our site (anonymised data only).
• Google Fonts — to load web fonts; Google may receive your IP address when fonts are served.
• Hosting providers — our website is hosted on secure servers by a third-party provider.

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

We retain your personal data only for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law:

• Contact form enquiries — retained for up to 12 months, then securely deleted.
• Email newsletter subscriptions — retained until you unsubscribe.
• Analytical/log data — typically anonymised or deleted after 26 months.

Depending on your location, you may have the following rights regarding your personal data:

• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — ask us to correct inaccurate or incomplete data.
• Right to erasure — request that we delete your personal data.
• Right to restrict processing — ask us to limit how we use your data.
• Right to data portability — receive your data in a structured, machine-readable format.
• Right to object — object to our use of your data for certain purposes.

To exercise any of these rights, please contact us using the details in the Contact Us section below. We will respond to all valid requests within 30 days.

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us immediately and we will take steps to delete such data.

We take the security of your data seriously. Our website uses HTTPS encryption for all data transmission, and our hosting infrastructure includes firewalls, secure access controls, and regular security monitoring.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

Continued use of our website after any changes to this policy constitutes your acceptance of the updated terms.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a complaint about how we handle your information, please get in touch: